Here are some frequently asked questions

GENERAL

  • We have moved to our new address is: 315 5th Ave, Suite 1004, NY, NY,10016

    We are at the corner of 32nd str & 5th Ave, The entrance is on 5th Ave. we are on the 10th floor)

    Call 917-900-8600 if you still can’t find us.

  • We offer 10% off for our 60-minute customized hydro magic facial if you are a first visitor with us.
    Sure, you can check out our monthly membership program here.

  • You can book your appointment by clicking here.

    Step 1, find the service you purchased and add any add-ons you want.

    Step 2, fill out the information

    Step 3, provide your credit card information for the cancelation policy. No charges will be made to your card before appointments.

  • We designate an esthetician and a room for each appointment. Please reschedule or cancel 24 hours in advance. You can reschedule or cancel your appointment 24 hours in advance through the confirmation email you received. You can also text or call 917-900-8600 for assistance.

    If an appointment is canceled or rescheduled with less than 24 hours notice, there will be a $50 late cancellation/rescheduling fee.

  • During the booking process, you'll be asked for your credit card details, which are only for securing your reservation and managing cancellations.
    Actual payment for any services received is due afterward, allowing you to pay with either cash or card at that time.

  • Please contact us when you are running late. We will try our best to accommodate but won’t be able to guarantee a full service. Late arrivals within the 15-minute grace period will end at the regularly scheduled time. After 30 minutes, it will be considered as a no-show and will be charged as a late cancellation.

  • You can click here to purchase a gift card in any amount you want. The total amount can apply to any services, promotions, and gratuity. Please keep in mind the promotion price doesn’t include tax or any gratuity.

  • There are no refunds for services we have already performed, however, we will try our best to remedy any unsatisfactory results or experiences. Please notify us within 3 days of your treatment.

    For prepaid packages purchased, we offer a 7-day exchange or refund period. Please reach out to us 7 days after your purchase date. After that, you can transfer or gift the sessions or use them as credits for products.

  • We offer 3 months for each session you have prepaid. If you purchased 3 sessions, it will be 9 months from your date purchased.

  • Yes, you can share your sessions with family members and friends. You can also use them as credits for products

FACIAL

  • Yes, we do. We have both the Korean Hydro Magic Facial system and the HydraFacial MD. We also customized our own peels using natural enzyme products. Our estheticians make our facials amazing, not the systems, or products.

  • We usually don’t have downtime for our facial treatment. We suggest putting on any makeup 2-3 hours after your facial.

    If you have sensitive or acne skin, try to avoid direct sun exposure. If you are going to be outside, remember to reapply sunscreen.

  • Your skin can be more sensitive after the facial. Remember to put on sunscreen everyday. Be aware of the products you are using and make sure they are not too harsh for your skin.

    We suggest you put on makeup at least 2-4 hours after your facial. The time can be longer if you have sensitive or acne skin.

  • No, it is not normal to have a bad reaction or breakout after your facial. We try our best to mitigate that situation. First, let your estheticians know if you tend to have breakouts after a facial.
    If unfortunately it does happen, please contact us as soon as possible at 917-900-8600. We will work with you to understand the situation and remedy the reactions.

  • First, congratulations! Yes, we recommend that you receive a facial after the first 12 weeks. The 60-minute Organic Natural Facial is specifically designed for pregnant women.

BODY

  • Choosing the right pressure intensity depends on your personal needs and comfort level:

    • Deep Tissue Massage is ideal if you like deep pressure and are looking to alleviate body pain.

    • Lymphatic Massage offers a medium-pressure experience, perfect for detoxification and promoting relaxation.

    • Swedish Massage is designed for those seeking relaxation and a gentle release from tension.

FOTONA 4D + POTENZA RF MICRONEEDLING

  • Fotona4D® is a series of synergistic, non-invasive laser treatments of both the exterior facial and interior oral cavity, enabling full-thickness contraction of collagen for persistent tightening and volumization without injectables. With two laser wavelengths and 4 treatment modes, anti-aging is comprehensively approached from 4 different levels, working on deeper, medial and superficial connective structures of the skin, as well as targeting imperfections.

    The 4 steps involved in laser face lifting with Fotona 4D treatments are as follows:

    SMOOTHLIFTIN

    The first step of the treatment involves a pain-free laser rejuvenation treatment that is delivered intraorally to rejuvenate the delicate tissues inside the mouth. The tightening of the oral cavity results in tighter skin on the exterior around the nasolabial folds, chin, and mouth. SmoothLiftin is an ideal treatment for people who want to achieve immediate results that continue to improve over the course of several weeks.

    FRAC3

    The second step involves using the FRAC3 fractionated laser mode, which targets the superficial and deeper layers of the skin to target imperfections in the skin. FRAC3 is effective in treating irregularities in the superficial layers of the skin such as sun spots and lesions. It also improves skin texture. In addition, FRAC3 tightens the skin and induces thermal heat to stimulate neocollagenesis.

    PIANO

    The third step entails the use of the ND:YAG fractionated laser to heat the deep layers of the dermis, initiating the process of strengthening the skin structures. PIANO mode homogeneously stimulates collagen to gently tighten and remodel the skin from the inside out.

    SupErficial

    The final step is the resurfacing laser peel, which can immediately brighten and tone the skin. SupErficial treatments safely resurface the skin by reducing fine lines, wrinkles, and pore size. This leaves the overall skin tone and texture enhanced. This treatment requires no downtime. However, this step of the treatment can be intensified for a full laser peel with minimal downtime. Most patients see noticeable improvements even after just one treatment.

  • No sun exposure that changes your baseline color within 4-6 weeks of your procedure.

    No chemical peels, or other deep exfoliation procedures with 4 weeks of treatment.

    Stop the use of Retin A, Retinols, Glycolic, Salicylic, Alpha hydroxy acids 5-7 days prior to procedure.

    Wait for 2-4 weeks if you have injections or other laser treatment.

    Please inform us if you taking any prescription medicine or other medication and have a history of cold sore breakouts.

  • Immediately after treatment within 24 hours

    Swelling is common and expected in certain ares like eyes Use of a cold compress or ice packs will help to relieve the swelling.

    Avoid direct heat and sweat, including hot bath, steam rooms, saunas, and exercising.

    Avoid spicy and acidic foods for the first 48 hours.

    The treated area may be warm for 12-24 hours after the treatment. Cold compresses or ice packs may provide comfort during this time.

    FOR AT LEAST THREE DAYS AFTER YOUR TREATMENT…

    Avoid topical irritants — these potentially include harsh soaps, medicated washes, scrubs, oils, retinols, scented lotions and peels.

    Avoid hot baths / showers, as well as swimming (in any temperature). When bathing, use cool water and gentle soap; pat skin dry with a clean, soft towel.

    Avoid exfoliating, scrubbing, scratching or shaving.

    Moisturize with over-the-counter hydrocortisone 1% mixed with either aloe, Vaseline® or Aquaphor®, up to three times daily or as needed to help reduce peeling, rritation or itching.

    FOR UP TO TWO WEEKS AFTER YOUR TREATMENT…

    Avoid direct sun exposure and tanning beds.

    Apply sunscreen SPF 30+ daily, and wear barrier protection such as wide-brimmed hats, large sunglasses and breathable protective clothing when outdoors.

  • No sun exposure that changes your baseline color within 4-6 weeks of your procedure.

    No chemical peels, or other deep exfoliation procedures with 4 weeks of treatment.

    Stop the use of Retin A, Retinols, Glycolic, Salicylic, Alpha hydroxy acids 5-7 days prior to procedure.

    Please inform us if you taking any prescription medicine or OTC medication.

  • FOR 24 HOURS AFTER YOUR TREATMENT…

    Avoid direct heat and sweat, including steam rooms, saunas, and exercising.

    Continue to avoid makeup on the treated area.

    FOR AT LEAST THREE DAYS AFTER YOUR TREATMENT…

    Avoid topical irritants — these potentially include harsh soaps, medicated washes, scrubs, oils, retinols, scented lotions and peels.

    Avoid hot baths / showers, as well as swimming (in any temperature). When bathing, use cool water and gentle soap; pat skin dry with a clean, soft towel.

    Avoid scrubbing, scratching or shaving.

    fneeMoisturize with over-the-counter hydrocortisone 1% mixed with either aloe, Vaseline® or Aquaphor®, up to three times daily or as needed to help reduce peeling, rritation or itching.

    FOR UP TO TWO WEEKS AFTER YOUR TREATMENT…

    Avoid direct sun exposure and tanning beds.

    Apply sunscreen SPF 30+ daily, and wear barrier protection such as wide-brimmed hats, large sunglasses and breathable protective clothing when outdoors.

LASER HAIR REMOVAL

  • For most people, laser hair removal does not hurt. However, it all depends on your threshold for pain. Most people say that it feels like snapping a rubber band against the skin. But if you’re overly sensitive to pain, you may experience some minor discomfort.

    Fortunately, there are ways to reduce the discomfort. Prepare properly and follow a strict beforecare and aftercare program. This will reduce pain and provide the most effective results.

  • We use the 808 wavelength diode laser, an FDA-approved laser device that removes unwanted hair without damaging the surrounding skin.
    The biggest advantage of the 808 wavelength diode laser is that it can be adjusted according to your specific skin type and color for maximum efficiency and results. Furthermore, the laser energy is only absorbed by the unwanted hair, leaving the surrounding skin untouched and unhurt.

    • Age: Laser hair removal is suitable for men and women over 18 years of age.

    • Skin Type: The diode laser works for all skin types, but we recommend it for skin types 1 to 5 according to the Fitzpatrick scale. Skin type 1 refers to extremely light skin, and skin type 5 refers to dark brown skin. While the diode laser is also safe for skin type 6 (deeply pigmented dark brown), the hair removal results might not be optimal.

    • Hair Color: The laser energy is absorbed by the pigment in your hair, so it’s extremely effective for people with dark hair. Laser hair removal isn’t as effective for people with blonde, white, red, light brown, and light-colored hair because they lack pigment and don’t absorb the laser energy effectively.

    • Tattooed Skin: You can’t get laser hair removal if you have tattoos on the treatment area. That’s because the pigment from the tattoo will absorb the laser energy, making the skin around the treatment area burn. It can also make the tattoo fade away.

  • No Waxing: Your hair needs to be in the anagen phase during the laser hair removal procedure. As such, you’re advised against waxing your hair before your session or between two sessions.

    Preliminary Shaving: You’re asked to shave unwanted hair 24 hours before the treatment to ensure optimal results and safety. Failure to shave the treatment area may result in loss of treatment or service if time still allows for treatment.

  • Laser hair removal only affects the hair follicles on the anagen phase, i.e., the initial growth phase when the hair is connected to the dermis.
    On average, only 20% to 40% of your hair will be in the anagen phase at any given moment.
    As such, you need multiple sessions for complete hair removal for over 75% hair reduction. Generally speaking, patients see optimal results in just a few sessions, but everyone has a unique journey.

  • The side effects are minimal. Some people experience temporary redness, itching, and swelling of the skin right after treatment. These side effects usually go away within a few hours, and most can be soothed by applying aloe vera to the treated area.
    In rare cases, some people may see scars, burns, or blisters. However, these side effects usually occur only in people who do not follow the proper aftercare plan.

  • Most people notice significant results following each treatment session, although your final results won’t appear until you’ve completed all of your recommended sessions.

    Throughout treatments, you will probably notice that the necessity to shave, wax, or pluck the treated area(s) will gradually diminish until you no longer have to rely on these traditional hair removal methods.

    Note that while most men and women enjoy permanent results, you may require a light touch-up down the road. Hair regrowth, if any, will be minimal.

  • After your laser hair removal session, you should wait around 10 days before shaving. We recommend waiting 10 days because your hairs will enter the shedding phase in the next 5 to 14 days, at which point they’ll start falling off.

    Shaving after 10 days will allow the unwanted hair to fall off naturally, thereby initiating the next hair growth cycle. If you must shave for an occasion, you should still wait at least 7 days.

  • Only those trained and certified to operate cosmetic laser treatment devices should perform laser hair removal. Even though the procedure is nonsurgical, a careful, skilled professional needs to perform this treatment to ensure your safety and best results.

    Our licensed and certified providers have received the training, certification, and experience necessary to deliver high-quality results that never sacrifice your safety.